You will find Impossible Bakers products in more than 100 physical points of sale. You can find your nearest store on the Where are we? page. .

Of course, contact us at info@impossiblebakers.com and we will respond to your request as soon as possible.

You can contact us by email at atencionalcliente@impossiblebakers.com . We will respond to your request within 24-48 business hours.

Signing up is very simple!
Access the registration page and complete your information. You will have access to a lot of benefits!

Don't worry, go to the login page and select the 'Forgot my password' option , this way you can reset it at any time.

Redeeming your code is very simple.
Once you have all the items in the shopping cart, proceed to finalize the order, and on the check-out page you will find a box below the total amount where you can add your code. Clicking 'Use' will automatically apply the discount.
If it doesn't work, make sure you meet all the conditions of the promotion; if so, contact customer service .

Discount coupons are not usually combined with other promotions. Maybe you are purchasing a discounted item, and that is why no additional discounts apply. If this is not the case, and your coupon should apply, you can contact customer service .

Access My Account and go to the 'My Orders ' section, there you can see all the products you have previously purchased.

Getting the Impossible preparations is very simple. Find all the products you need and add them to the shopping cart. You can continue shopping or process the order if you already have everything you need.

In your shopping cart you will find a green button that says 'Check out' , click there and you will only have to enter your shipping and payment information to complete the purchase.

We will send you an email as soon as your order is processed.

For products that are temporarily out of stock, you can activate the notification to receive an automatic email when they are available again.

There are products that we produce seasonally, if you do not find your favorite product, you can write to us at customer service and we will inform you if we will reactivate it shortly.

We do not accept order cancellations, changes of delivery address or changes to the content of the order. Orders will be processed with the information provided at the time of purchase.

Our Customer Service team is always available to provide support and guidance. However, all orders must be placed through the website.

When placing the order you can write the delivery address where you want to receive your order. If you have a registered account, you will see that the address you have marked as a favorite will appear by default, but you can choose to add a new one and you can select the one you want.

Once your order has been placed, you cannot change the address.

If you decide to manage the change of address directly with the transport company, Impossible Bakers will not be responsible for the possible extra cost of said delivery change.

When your order is processed you will receive an email with the shipping information and the shipping company's tracking code so you can check where your package is.

Additionally, from your account you can see the orders you have previously placed, and you will be able to access the shipping data for each order.

If you have suffered any incident, contact us at: atencionalcliente@impossiblebakers.com

We regret what happened, since we put all our effort into preparing your products with great care. So that we can help you with what happened, please contact us via email at atencionalcliente@impossiblebakers.com reporting the following aspects:

1. Order number
2. Photograph of the product received incorrectly

As soon as we have examined the details we will send you an email with the result.

Contact our Customer Service team so they know what happened and can help you.

We regret what happened, since we put all our effort into preparing your products with great care. There may have been some incident during transportation.

In order to help you with what happened, please contact us via email at atencionalcliente@impossiblebakers.com reporting the following aspects:

1. Order number
2. Photograph of external packaging
3. Photograph of inner packaging
4. Photograph of the transport label
5. Photograph of the contents of the package

As soon as we have examined the details we will send you an email with the result.

Given the characteristics of the product, we do not accept returns. If you receive an erroneous shipment, contact us through atencionalcliente@impossiblebakers.com reporting the following aspects:

1. Order number
2. Photograph of the product or order received incorrectly

As soon as we have examined the details we will send you an email with the result.

We ship to the entire Peninsula and the Balearic Islands.

Yes, we ship to France , Andorra and Portugal (excluded islands). We hope to soon be able to reach more countries in the European Union.

To ensure that the products reach you as quickly as possible, we have several logistics partners.

We work with SEUR Frío to send fresh products (such as cakes or glasses), and with SEUR for the rest of the products. If your order contains products from both categories and takes up more than one box, it is likely that 2 tracking numbers will be generated (one from each shipping company).

The delivery of SEUR Frío is made from 9 a.m. to 2 p.m. and cannot be left at a collection point , since the product needs to be refrigerated at all times. In the event that there is no one to receive the package, SEUR will make a second delivery attempt on the next business day. In the event that there is still no one to receive the order in this second instance, SEUR will proceed to return said package to its origin. Impossible Bakers is not responsible for the costs of the product of the returned package or the surcharge that the return may generate in terms of transportation costs. Nor is it responsible for any additional costs incurred if the customer wants to change the shipping address.

SEUR delivery can be throughout the day. If you are not at home, once you receive the order tracking information, you can contact the transport company and request that they leave it at a collection point. You must bear in mind that this is a perishable product, so the package must be collected within a maximum period of 48 hours from receiving the tracking email. Impossible Bakers is not responsible for the costs of the product if it is in poor condition in the event that the package has not been collected within the established period. Nor is it responsible for any additional costs incurred if the customer wants to change the shipping address.

Generally, you will receive your order between 1-2 business days (+1 day for the Balearic Islands, France, Andorra and Portugal). If you place an order from Monday to Thursday before 7am, your order can be prepared that same day, and will arrive the next day (Peninsula). If you place an order after 7am, the order will be prepared the next day, and will arrive 2 business days after the order date.

Deliveries are not made on Mondays to avoid perishable products in transit during the weekend that could spoil. Orders placed from Thursday at noon to Sunday night will be delivered on Tuesdays (Peninsula) and Wednesdays (Balearic Islands, France, Andorra and Portugal).

To ensure that the products reach you as quickly as possible, we have several logistics partners.

We work with SEUR Frío to send fresh products (such as cakes or glasses), and with SEUR for the rest of the products. If your order contains products from both categories and takes up more than one box, it is likely that 2 tracking numbers will be generated (one from each shipping company).

The delivery of SEUR Frío is made from 9 a.m. to 2 p.m. and cannot be left at a collection point , since the product needs to be refrigerated at all times. In the event that there is no one to receive the package, SEUR will make a second delivery attempt on the next business day. In the event that there is still no one to receive the order in this second instance, SEUR will proceed to return said package to its origin. Impossible Bakers is not responsible for the costs of the product of the returned package or the surcharge that the return may generate in terms of transportation costs. Nor is it responsible for any additional costs incurred if the customer wants to change the shipping address.

SEUR delivery can be throughout the day. If you are not at home, once you receive the order tracking information, you can contact the transport company and request that they leave it at a collection point. You must bear in mind that this is a perishable product, so the package must be collected within a maximum period of 48 hours from receiving the tracking email. Impossible Bakers is not responsible for the costs of the product if it is in poor condition in the event that the package has not been collected within the established period. Nor is it responsible for any additional costs incurred if the customer wants to change the shipping address.

Typically, you will receive your order within 1-2 business days (+1 day for the Balearic Islands, France, Andorra and Portugal ). If you place an order from Monday to Thursday before 7am, your order can be prepared that same day, and will arrive the next day (Peninsula). If you place an order after 7am, the order will be prepared the next day, and will arrive 2 business days after the order date.

Deliveries are not made on Mondays to avoid perishable products in transit during the weekend that could spoil. Orders placed from Thursday at noon to Sunday night will be delivered on Tuesdays (Peninsula) and Wednesdays (Balearic Islands, France, Andorra and Portugal).

Orders to Peninsula that are greater than €44.99 once discounts or promotions have been applied will have free shipping .

We only work with natural ingredients . If any additives are used, these are also natural and are used only for essential properties of each recipe (for example, raising agents such as baking soda help the dough rise).

We prepare recipes as if you were making them at home , with ingredients that you will recognize, but with the magical touch of our expert chef in making the impossible possible.

We work so that our sweets have the flavors of the ingredients used (lemon, cocoa, vanilla, red fruits...) and we complement these flavors with a touch of sweetness from natural sweeteners such as erythritol . This sweetener has a glycemic index equal to zero and therefore does not impact insulin levels .

Erythritol (or erythritol in English) is a natural polyalcohol with a glycemic index equal to zero , so it has no impact on glucose and, consequently, maintains stable insulin levels in the body.

Since it is not metabolized by our body, it is commonly used in weight loss diets, ketogenic diets, protocols for people with diabetes and many other diets that seek to maintain stable insulin levels.

Erythritol has 30% less sweetening power than sugar , which is why you may notice our sweets are less cloying than those sweetened with sugar.

Most of our breads are fresh and do not contain any type of preservative , we always recommend consuming them within 5 days* of receiving the order, and always keeping the product in the refrigerator .

*Due to their high hydration dough, breads with glass texture (burger and ciabatta) should be consumed within 2 days of receiving the product.

The issue of freezing is something that each consumer decides , according to the preferences or speed of consumption of each one.

If you decide to freeze our breads so they last longer, we recommend defrosting them at room temperature. With a blast in the oven (4-5 minutes at 180º), or in a toaster, you can enjoy it as freshly baked . Do not freeze again.

We have some breads packaged in a protective atmosphere (e.g. Protein Sliced ​​Bread with Seeds) that last several months at room temperature, as long as the packaging is unopened. Once opened, the bread will last about 5 days refrigerated. Suitable for freezing.

We recommend consuming our sweet preparations within 5 days of receiving the order, and always keeping the product in the refrigerator . There are some products, such as individual desserts in a glass, that can last up to 15 days in the refrigerator.

The issue of freezing is something that each consumer decides , according to the preferences or speed of consumption of each one.

If you decide to freeze our sweet preparations so that they last longer, we recommend defrosting them the night before in the refrigerator . Do not freeze again.

Our pizzas are vacuum packed and have a shelf life of 25 days after receiving the order, always keeping the product in the refrigerator .

The issue of freezing is something that each consumer decides , according to the preferences or speed of consumption of each one.

If you decide to freeze our pizzas, you can bake them directly, without wrapping and without having to let them defrost previously.

The traces that can be found in our products are nuts, eggs, milk and sesame .

Some specific product may have gluten or soy . These products are made in a separate workshop, so there is no cross contamination with the rest of the products.

Apple cider vinegar is used in some products, which is why the recipe specifies 'sulfites' as an allergen.

Yes, at the moment we have two breads that do not have any type of nuts, although they may contain traces, since they are made in the same Obrador.

Our nut-free bread is Sunny .

We hope to expand the assortment of nut-free products soon.

Many of our products contain milk, although in most of our breads we only use whey protein isolate (very low lactose content). Additionally, we have some products that are suitable for dairy intolerant people. If you type the words 'lactose-free' in the 'Search' function, the system will filter the products suitable for you.

Yes, low-carb and keto diets are precisely our reason for being . Our proposal does not contain any sugar that can alter glucose levels and our philosophy is that carbohydrate consumption must be urgently restricted to maintain good health.

Below each product we indicate the amount of net carbohydrates that a serving of said preparation has . In this way, it is very easy to calculate daily macros and be able to enjoy without worrying.

Stevia and erythritol are the main sweeteners we use, and these are suitable for people with fructose and sucrose intolerances . Furthermore, since they have a glycemic index equal to zero, your body will not metabolize them, so they will not generate insulin spikes.

Stevia (or steviol glycosides) It is usually easily digested by people with sorbitol intolerance . Erythritol is a polyalcohol, and although it is usually tolerated in cases of sorbitol intolerance , it may cause some digestive discomfort when consumed in large quantities.

Our sweet preparations contain moderate amounts of erythritol , so the consumption of this ingredient per serving is very small .

In a low FODMAP diet, dairy and polyalcohols (among other ingredients) are usually avoided, so our products would not be recommended in this type of diet .

Most of our preparations do not have any type of added sugar .

There are some recipes, such as breads, where we use sourdough to achieve a spongy texture and unique flavor . To create a quality fermentation you need a little bit of sugar to feed the yeasts during that fermentation process.

This tiny amount of sugar (around 0.5%) is completely used by the yeasts and its residual amount in the recipe is minimal , so the product is completely suitable for low carb and keto diets.

In any case, our R&D department is testing new products that can reduce this tiny % of sugar transformed into gas in sourdough.